Shipping & Returns
1) Shipping is free for orders carried out in Italy and European Union (UK included). A 10€ forfait-price will be charged for orders from other countries.
2) Delivery will come as soon as possible – using best national and international couriers – and anyway within:
7 days for orders carried out in Italy;
10 days for orders carried out in Europe;
15 days for orders carried out in the rest of the world
In case you need express-shipping, please do let us know in the “order notes” box.
For customised items, shipping times could get longer than stated above.
3) After purchase phase, further information about shipping will be available.
RETURNS AND EXCHANGES
1) For online purchases which do not live up customers’ expectations, Gandhara will refund the whole price regardless of the reason. Whole refunds will occur only in case items are returned within the listed below times (see Point 3) and in their original condition, which means: trunk intact and clean, box not ruined, label intact and attached.
The same conditions are to be applied in case you should change the item purchased with a same model of different size or with a different model.
2) Refund will not be permitted for customized items.
3) If you want to return an online purchased item; you’ll have to communicate Gandhara within 14 days from the date you received it. From the day of your communication, you’ll have 30 days to send the item back
4) Shipping costs for returns from Italy are at expense of Gandhara. A 10 € forfait price will be charged for returns from other countries.
5) Once received back the item, Gandhara will check its original condition (see Point 1). If conditions comply with Gandhara policies, the refund will proceed in the most suitable way for the customer, or with the item substitution.
6) In case one or more conditions listed in Point 1 are only partially or not-at-all fulfilled, Gandhara will reserve the right to reduce the amount of money to refund, or to not refund it at all.